Currency
Every price on tripodselect.com is displayed and charged in pounds sterling (GBP). If your card is issued in another currency, your bank converts the amount at its own rate and may add a foreign transaction fee. That fee belongs to your bank, not to us, and we cannot refund it.
Tax
[TO COMPLETE: UK VAT position — confirm with an accountant whether UK VAT registration applies to these sales and state the position here. The wording must match Terms of Service and Legal & Company Information.]
How you can pay
[TO COMPLETE: list exactly the payment methods enabled at your checkout — the list here, the icons in the footer and the options a customer actually sees must be identical.]
When you are charged
Payment is taken in full when you place the order, not when the parcel ships. You receive an order confirmation by email straight away; that email confirms we have your order, and the sales contract begins when we send the dispatch confirmation.
Security
The whole site runs over an encrypted HTTPS connection, and payments are handled by our payment providers on their own secure systems. We never see, handle or store your full card number.
Authorisation and declined payments
Your bank may place a temporary authorisation on the funds before the charge settles. If a payment is declined, no contract is formed and no goods are dispatched; any hold your bank has placed is released according to its own timetable, usually within a few working days.
Checks before we ship
Orders pass through automated fraud screening. Occasionally we contact you to confirm a detail before dispatch. If we cannot verify an order, we cancel it and refund the payment in full.
Pricing errors
We take care with prices, but if an item is listed at an obviously wrong amount we contact you before dispatch, and you choose between paying the correct price or a full refund.
Refunds and chargebacks
Refunds follow our Returns & Refunds policy and always go back to the card or account you paid from. If you think a charge is wrong, email us before opening a chargeback — we can usually settle it faster than your bank can.
Subscriptions
We sell one-off purchases only. There are no subscriptions, recurring charges or automatic renewals on this store.
Tlabs, trading as TripodSelect
60 rue François 1er, 75008 Paris, France · SIREN 944 754 522
Email: Contact@tripodselect.com
Phone: [TO COMPLETE: customer service phone number]