Changing your mind
As a UK consumer you may cancel your order within 14 days of receiving the goods, without giving a reason. That is your statutory right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. We go further and give you 30 days from delivery for change-of-mind returns. Whichever window is longer is the one you get.
Telling us
Send a clear message before the deadline. The simplest route is an email to Contact@tripodselect.com with your order number and the words "I wish to cancel". You can also use the model cancellation form at the bottom of this page, but no particular wording is required.
We answer every cancellation within 1–2 business days and send you the return address with instructions. Please wait for that reply: a parcel that arrives unannounced cannot be matched to an order and may be refused.
Getting the item back to us
Post the goods within 14 days of telling us you are cancelling. Send them unused and complete — box, carry bag, mounting plate, screws and any accessory that came with the tripod. You are welcome to unpack an item and handle it as you would in a shop; if it comes back with more wear than that, we may deduct the loss in value from your refund.
Who pays the return postage
- You changed your mind: the return postage is yours. Use a tracked service — the parcel is your responsibility until it reaches us.
- Faulty, damaged in transit, or not what you ordered: we pay. You get a prepaid label or your postage back in full. Our mistakes never cost you money.
Your refund
We refund to the original payment method within 14 days of the goods reaching us, or of the day you send us proof of postage — whichever happens first.
The refund covers what you paid for the goods plus the standard outbound delivery charge. If you paid extra for a faster delivery option, we refund the standard rate rather than the premium. There is no restocking fee. Once we release the money, your bank or card issuer may take a few more working days to show it.
If something is faulty or not as described
The Consumer Rights Act 2015 gives you rights that sit on top of this policy and that nothing here reduces. Goods must be of satisfactory quality, fit for purpose and as described. If they are not:
- within 30 days of delivery you can reject the item and get your money back in full;
- after 30 days you are entitled to a repair or a replacement, and to a refund if that fails or is not possible.
Email us with your order number and a photo of the problem. We settle faulty-item claims without asking you to pay postage.
Cancelling before it ships
If the order has not left the warehouse, email us and we cancel and refund it, usually the same or the next business day.
Exchanges
We do not run automatic exchanges. Returning the item for a refund and ordering the model you want is faster than waiting for two parcels to cross in the post.
Downloadable guides
If your order includes a digital guide, we start supplying it straight away, and the right to cancel that digital item ends once the download begins. The physical goods in the same order are unaffected.
Complaints
Email Contact@tripodselect.com with "Complaint" in the subject. We acknowledge within 2 business days and aim to close the matter within 14 days. If our final answer does not satisfy you, every right you have under UK consumer law remains open to you, including going to court.
Model cancellation form
(Complete and return this form only if you wish to withdraw from the contract.)
To TripodSelect, operated by Tlabs, 60 rue François 1er, 75008 Paris, France — Contact@tripodselect.com:
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]:
Ordered on [*] / received on [*]:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
[*] Delete as appropriate.
TripodSelect — operated by Tlabs
60 rue François 1er, 75008 Paris, France
Email: Contact@tripodselect.com
Phone: [TO COMPLETE: customer service phone number]
Hours: [TO COMPLETE: service hours] — we reply within 1–2 business days