Frequently Asked Questions

Simply select the tripod or support product you would like and click “Add to cart”.

You can then review your order in your cart and proceed securely to checkout.

Yes. Once your order has been completed, an order confirmation will automatically be sent to the email address provided at checkout.

If you have not received the email, please also check your spam or junk folder.

If your order has not yet been shipped, we can check whether a change or cancellation is still possible.

Please contact us as soon as possible at Contact@tripodselect.com and include your order number.

We deliver to the destinations shown at checkout.

Shipping is free. You can find all the details on our Shipping Policy page.

Orders are generally processed within 1 to 3 business days.

Once shipped, delivery generally takes 4 to 6 business days.

The estimated total delivery time is therefore approximately 5 to 9 business days from the date your order is placed.

Orders are generally processed within 1 to 3 business days.

Any applicable taxes, duties or import fees will depend on your delivery destination and will be shown or explained where applicable.

Once your order has been shipped, we will send your shipping details and tracking number by email.

You can also check the latest status at any time on our Order Tracking page. Please check your spam folder if you cannot find the shipping email.

It may take some time for a new tracking number to become active in the carrier’s system. Please try again later.

If your tracking information is still not working after a few days, please contact us with your order number at Contact@tripodselect.com.

Yes. Returns are free in accordance with our return policy.

Items must be unused, complete and, where possible, returned in their original packaging.

Please contact us before returning anything at Contact@tripodselect.com. We will then provide you with the return instructions. Full details are available on our Returns & Refunds page.

Return shipping is free for eligible returns made in accordance with our return policy.

If an item is damaged, faulty or incorrect, please contact us as soon as possible.

Send your order number and, if possible, photos of the item to Contact@tripodselect.com. We will review the issue and provide the appropriate solution in accordance with our returns and refunds policy.

Once your return has been received and approved, your refund will be issued to your original payment method in accordance with our refund policy.

Depending on your bank or payment provider, it may take a few additional days for the refund to appear in your account.

Yes. Our website uses a secure HTTPS connection to protect your information during checkout.

We do not collect or store your full card details. Payments are processed by certified payment providers.

Available payment methods are displayed securely at checkout.

You can find all the details on our Payment Methods page.