Where we deliver

We ship to addresses in the United Kingdom only — England, Scotland, Wales and Northern Ireland. Checkout will not accept an address anywhere else, so please do not place an order for delivery abroad.

How long it takes

Orders placed after the cutoff, at the weekend or on a UK public holiday start processing on the next business day. These figures are honest estimates rather than guarantees: customs checks and carrier backlogs in busy periods can add a few days. We would rather quote you a realistic window than a flattering one.

Where your parcel comes from

Orders leave the warehouses of our fulfilment partners. Depending on the model you ordered, that warehouse may be inside or outside the United Kingdom. We do not advertise a single dispatch country, because it genuinely is not always the same one.

What delivery costs

[TO COMPLETE: free delivery rule, e.g. "Delivery is free on every order" or "Free over £XX"]. Where a charge applies, you see the full amount at checkout before you pay. Nothing is added afterwards, and the courier will never ask you for money on the doorstep.

Carrier and tracking

We ship with [TO COMPLETE: carrier name(s)]. The moment your parcel leaves the warehouse you get an email with a tracking number. The first scan can take up to 48 hours to appear — that is normal and does not mean anything has gone wrong.

More than one parcel

If your order contains items held at different warehouses, it may arrive as separate parcels on different days. This never costs you extra, and your tracking email will tell you when it applies.

Late, lost or damaged

• Running late. If you are more than 5 business days past the estimated window, email Contact@tripodselect.com with your order number and we chase the carrier for you.
• Marked delivered but nothing arrived. Check with neighbours and any safe place, then contact us within 7 days. We open an investigation with the carrier and, if the parcel cannot be found, we replace or refund it.
• Arrived damaged. Send photos of the item and the outer packaging within 7 days of delivery. We cover the replacement or the refund, postage included.

Wrong address

A delivery address can only be changed before dispatch, so email us the moment you spot a mistake. Once a parcel is on its way to an address you entered incorrectly we cannot recall it, though we will do what we can with the carrier.

TripodSelect — operated by Tlabs
60 rue François 1er, 75008 Paris, France
Email: Contact@tripodselect.com
Phone: [TO COMPLETE: customer service phone number]
Hours: [TO COMPLETE: service hours] — we reply within 1–2 business days